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Help and Support


Customers Frequently Asked Questions


 
How many computers can I activate my software on?

All Wild Ginger software programs are licensed to a single user. You may install and activate your programs as follows:


  • Cameo - ONE computer per license
  • PatternMaster - individuals - TWO computers per license
  • PatternMaster - schools and companies - ONE computer per license
  • Click & Sew - ONE computer per license
  • Wild Things Pets, Vintage, and Gifts - ONE computer per license
  • Style Match - ONE computer per license
  • Stitch-n-Stash - ONE computer per license
  • Digital Flat Pattern - ONE computer per license
  • Fashion Design Online - ONE computer per license

Please NOTE: all Wild Ginger Software programs can be moved to a new computer as needed. Please contact technical support if you need assistance moving your programs.


Please NOTE: review the End User License Agreement for each program for specific details, requirements and restrictions.

 
What happens if my computer crashes or I get a new computer?
  • You can easily move your programs to a new computer as needed. See the link below.
  • We highly recommend that you back up your pattern files and databases on a regular basis. Pattern files and databases can then be copied to a new computer or restored to the same computer after a crash.
 
What operating system do I need?
  • All of our programs are Windows native.
  • All of our current software runs on Windows 7 and higher.
  • Our programs can be run on the Mac operating system under certain conditions.
  • To see details on what is required to run our software, view the System Requirements page below.
  • To see operating system requirements for our older programs, view the Compatibility List below.
 
Do your programs run on a Mac?
  • All of our programs are Windows native.
  • All of our current software runs on Windows 7 and higher.
  • Our programs can be run on the Mac operating system under certain conditions.
  • To see details on what is required to run our software, view the System Requirements page below.
  • To see operating system requirements for our older programs, view the Compatibility List below.
 
Can I sell my software and transfer the license?
  • You may permanently transfer all rights to non-academic licenses to another individual or entity provided that you retain no copies of the software and the recipient agrees to the terms of this license agreement.
  • If you have purchased upgrades, you must transfer the rights to ALL versions of the software that you own.
  • The software must be deactivated and removed from your computer(s) per the instructions in the accompanying documentation.
  • Academic and student licenses CANNOT be transferred.

Please NOTE: review the End User License Agreement for each program for specific details, requirements and restrictions.


 
Where is my user name for the Forums?

Your User Name is needed to sign into the Community Forums and is only good for the Forums. The Forums User Name and Password are case sensitive.


If you do not remember your User Name write to support@wildginger.com. Please included your full name so we may locate your Forums account.


We cannot see your password in the Community Forums. If you do not remember your Forums password, you can have it sent to you from the Forums login screen. Click on "Forgot your Password".



Please NOTE: the password will be sent to the email address currently set in your control panel. If your email address has changed, please contact support@wildginger.com and we can reset your password.

 
Can I open patterns from your software in other software programs?

Patterns created in PatternMaster, Click and Sew, CodeWear Plus, ePatterns, and Wild Things can only be opened in Wild Ginger programs.


Our Cameo software does export to a standard AutoCAD DXF formatted file that may open in other programs. Click on the link below for additional information on Cameo export options.


 
Can I create fashion illustrations and specification drawings?

You can definitely create technical specification drawings (also called flats) with both Cameo and PatternMaster.


Our programs are not art programs and so are not suited to creating fashion illustrations. We recommend programs such as Adobe Illustrator or CorelDraw for fashion illustration.

 
Can I scan in pictures and make patterns?

Photographs of actual patterns can be scanned and imported them into Wild Ginger programs and edited.


Photographs of garments cannot be scanned and turned into patterns.


 
Can I use a digitizing or graphics tablet?

We can no longer provide direct support for digitizing tablets. You may be able import patterns digitized in other software programs if the program can export to a DXF formatted file. Patterns saved in the DXF format can be imported into our Cameo program and edited.


Graphics tablets and pen stylus can be used as input devices but we do not recommend them. A two-button mouse is easier to use in our software programs.

 
Are your programs compatible with plotters?

Yes, if your plotter has Windows device driver and works with your version of Windows.

 
Can I send my patterns to a printing service?

Yes, you would need to save your patterns to a PDF file that can be opened by the printing service.


 
Can I sell patterns created in your software?
  • You CAN SELL original patterns you create in Cameo.
  • You CANNOT SELL patterns created in the Cameo Pattern Libraries.
  • You CANNOT SELL patterns created in the PatternMaster, Wild Things, ePatterns, or CodeWear Plus.
  • Please see the End User License Agreements for additional details.
 
Can I sell garments sewn from patterns from PatternMaster programs?
  • Yes, you may sell items sewn from patterns created in PatternMaster.
  • You CANNOT under any circumstances SELL patterns created with any part of PatternMaster in any form or format including, but not limited to, printed and digital forms.
  • Please see the End User License Agreement for additional details.
 
Can I sell items sewn from Wild Things patterns?
  • You may sell items sewn from patterns created in Wild Things Pets.
  • You CANNOT under any circumstances SELL patterns created with any part of any Wild Things program in any form or format including, but not limited to, printed and digital forms.
  • Please see the End User License Agreement for additional details.